Maria is the Inbound Marketing Manager for Tito, an event registration software company based in Dublin, Ireland.
12 Specific, Practical Actions to Take Before Your Next Event to Ensure GDPR-Compliance: Part Two
My first post covered the steps event marketers should take towards GDPR compliance leading up to the event – now it’s time to talk about what happens onsite and beyond.
The Big Day
- Event Tech
RFIDs are so cool. Live Tweet walls are so cool. The future is so cool, generally. But a lot of people have seen Black Mirror and have some serious concerns around the misuse of technology.
The level of innovative systems now available for attendees to play with is staggering, especially when it comes to tech conferences and events. However, while many people find this intriguing and engaging (this writer included), some others will find it intrusive. So, when you’re using any new system that uses information about people, make sure you’ve alerted them to it, and they’ve let you know if they’re cool with it.
Action: As well as the DPA requests outlined above, audit and segment attendees with different levels of consent and order materials needed to delineate them accordingly.
- Lead Lists
One of the oldest tricks in the conference book is (somewhat unfortunately) swapping lead lists with sponsors in order to secure additional funding.
At the dawn of GDPR, this practice will be resigned to the history book. You’ll have to specify the intent of each third party that is entitled to attendee information and the use cases for each of their possession of it.
Action: Draft an NDA with vendors. Cleanse lead lists in spreadsheets and databases of leads that didn’t wittingly consent to event content or third-party content.
I can’t tell you how many awful candids there are of me frowning into coffee cups at early morning keynotes. I’d rather there weren’t any, but I haven’t always had the chance to disagree.
Photos of someone are considered a part of their identifiable information under GDPR, so it’s worthwhile to review your policy to make sure it’s suitable for future conferences and their attendees.
While it may seem innocuous to use someone as a number on a spreadsheet, the GDPR legislators don’t see it that way. Attendees will have to consent to being included in research in the same way they are for profiling.
- Data Storage and Security
Even if you’re not a security expert, a lot of the forerunners for GDPR compliance at organizations are marketers. Now is the time to look over your systems and find out where there might be vulnerability.
Action: Make sure that systems hosting data are up-to-date with their ability to prevent breaches and hacking.
Congratulations! You’ve reached the end of your event cycle. You’ve delighted people around the venue and beyond - and stayed in compliance with GDPR. But if this isn’t your first rodeo, you know there’s still some work to be done.
As you’ll probably be keeping some data that you’ve gathered throughout planning and executing your conference, it’s time to remove those who wish to be removed, and edit or update the records associated with anyone who has requested that action be taken.
Action: Re-examine lead lists. Pseudonomise those who request it. Delete those who request it.
Aaaaand, you’re done!
While this isn’t a fully comprehensive to-do list, it should set you on the right path for event marketing under the GDPR. My team and I have worked with a lawyer on all of our GDPR articles, but not every case is the same. So I can’t guarantee that every organization should follow the exact same steps – but hopefully this will put you on the right path. Please always seek independent legal advice when working towards GDPR, and I wish you the very best of luck for a smooth process.
For more practical GDPR information from Tito, go HERE.